H O W   W E L L   C A N   Y O U   P R E D I C T   T H E   R E S U L T S   O F   Y O U R   A C T I O N S ?	complexity Characteristics: The situation has many interconnected parts and variables. Some information is available or can be predicted, but the volume or nature of it can be overwhelming to process. Example: You are doing business in many countries, all with unique regulatory environments, tariffs, and cultural values. Approach: Restructure, bring on or develop specialists, and build up resources adequate to address the complexity.	volatility Characteristics: The challenge is unexpected or unstable and may be of unknown duration, but it’s not necessarily hard to understand; knowledge about it is often available Example: Prices fluctuate after a natural disaster takes a supplier off-line. Approach: Build in slack and devote resources to preparedness-for instance, stockpile inventory or overbuy talent. These steps are typically expensive; your investment should match the risk.
	ambiguity Characteristics: Causal relationships are completely unclear. No precedents exist; you face "unknown unknowns" Example: You decide to move into immature or emerging markets or to launch products outside your core competencies. Approach: Experiment. Understanding cause and effect requires generating hypotheses and testing them. Design your experiments so that lessons learned can be broadly applied.	uncertainty Characteristics: Despite a lack of other information, the event’s basic cause and effect are known. Change is possible not a given. Example: A competitor’s pending product launch muddies the future of the business and the market. Approach: Invest in information – collect, interpret, and share it. This works best in conjunction with structural changes, such as adding information analysis networks, that can reduce ongoing uncertainty.
H O W   M U C H   D O   Y O U   K N O W   A B O U T   T H E   C U R R E N T   S I T U A T I O N ?

What is Delta 21?

It is our strategic plan to ensure GAC is structurally and operationally fit to meet the challenges of the volatile global economy

What does Delta and 21 represent?

Delta is the mathematical symbol for change (in Greek it looks like this:∆). The 21 represents this century and the year 2021. That’s because Delta 21 is a five-year plan.

Does Delta 21 replace Vision Z-Global Performance?

Yes

Why do we need to be fit?

We are in a period of rapid change. To ensure GAC’s long term growth, review and renewal is essential. Otherwise we risk being left behind by the developments taking place in markets, trade lanes and technology.

Why does Delta 21 matter?

Delta 21 provides a framework for taking action in key areas such as Commercial, Group IT, and Finance. Already much work has been done to reshape our methods and practices in these key areas. And there’s lots more to come.

What are the desired outcomes?

To combine the skills, attitudes and equipment we need to thrive in turbulent market conditions. See VUCA.

What is VUCA?

Its stands for Velocity, Unorthodoxy, Collaboration and Awareness. They are the attitudes we want to encourage during the Delta 21 period.

How can I be involved in Delta 21?

With VUCA guiding your attitudes and actions at work, you can make a contribution every day. Don’t wait to be directed. Ask for directions.

Can I contribute ideas?

Yes! Talk to your management and share your ideas to ideas@gac.com. Be sure that your ideas will be executed at your end.

Where can I get more information about Delta 21 at a glance?

The development of a group poster for Delta 21 is currently in progress.